2023 National Community Survey

City of Lima Preparing for Upcoming Resident Survey

NCS What to Expect Lima—March 1, 2023 – Mayor Sharetta Smith is pleased to announce the City of Lima will be conducting a comprehensive quality of life survey this month. The survey will be available online for randomly selected residents and soon after, all residents will be able to complete the survey by visiting the City’s website at https://www.cityhall.lima.oh.us/.

 “We’re very excited to be conducting this survey,” says Shane Coleman, Chief of Staff, “This survey will help Lima Administration and Council identify priorities for the community and improve the quality of life in Lima.”

 For the past few months, city staff has been working with independent consultant, Polco to develop the survey. The instrument, known as The National Community Survey™️, allows Lima to compare results and benchmark residents’ opinions against other communities across the country. The survey will include questions about quality of life, important characteristics of community, services provided by the City and priorities for the future. The survey will be available online in English and Spanish.

 Mayor Smith hopes all residents will participate in this survey saying, “Lima is a great community and the results will help to create a better city. I encourage everyone living in Lima to take the survey and help us chart our community’s future.”

 Residents with questions about the survey may contact the City by phone at (419) 223-7283 by email at shane.coleman@cityhall.lima.oh.us or by https://www.cityhall.lima.oh.us/.

 About The National Community Survey™️ (The NCS™️): The NCS was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. The NCS is a cost-effective survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS have reported that the tool improved service delivery, strengthened communications with community stakeholders and helped leaders identify clear priorities for use in strategic planning and budget setting. The NCS is the only resident survey endorsed by the International City/County Management Association and the National League of Cities.

 About Polco: (www.polco.us) Polco was developed to quickly deploy and analyze surveys online, providing the agility to gather critical information from community stakeholders throughout the nation. We have created tools for governments, economic development organizations and nonprofits to measure community livability. Respondents to The NCS are asked to join the City’s Polco panel to see the survey results and continue to engage with the city on future research.


Contact: Shane Coleman

Office: 419.223.7283

Email: shane.coleman@cityhall.lima.oh.us

What to Expect

The City of Lima has launched the National Community Survey to randomly selected households over the next few weeks.  Following are a few items that random households should expect to receive. 

NCS Description

Random Lima households may be receiving the following postcard to participate in the 2023 Community Survey.

NCS Postcard Pg 1
NCS Group C Letter Lima 2023
NCS What to Expect
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